Feedback & Sentiment Analysis

Understand and React to Customer Feedback Effectively

Customer Reviews

Get More Reviews. Get Found Online. Win More Business.

Client Feedback Sentiment Analysis

Hear What Customers Really Think

Ever feel like you’re drowning in customer reviews, social media comments, and survey responses?

Our Client Feedback Sentiment Analysis
uses AI to sift through that data—pinpointing key topics and the emotional tone behind them. Stop guessing and start responding to real customer needs.

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Turn customer reviews into

your competitive edge

Get new reviews, manage them and promote them across the web. All from one dashboard.

Manually parsing through hundreds (or thousands) of feedback entries can be overwhelming. Negative trends often go unnoticed until it’s too late—leading to lost customers, damaging online reviews, and missed chances to improve.

Major Challenges

Here’s How We Fix Them

Overwhelming Feedback Volume

Problem: Dozens of reviews and comments daily; no time to manually process them all.

Solution: Our AI engine centralizes and categorizes every comment automatically, freeing you to focus on strategy rather than data entry.

Delayed Response to Issues

Problem: Negative experiences slip through the cracks until they boil over on social media.

Solution: Real-time alerts spot red flags quickly, enabling immediate outreach and damage control.

Guessing What Customers Want

Problem: Random improvement efforts may not align with customers’ biggest concerns or desires.

Solution: Sentiment and keyword analysis highlight exactly what matters to your audience, letting you prioritize improvements that yield maximum impact.

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Get Customer Reviews Automatically

Collecting new reviews has never been easier. automations sends customers to top review sites to share their feedback.

Key Features & Benefits

Monitor all your reviews

in one place

Multi-Channel Collection

Feature: Pulls in feedback from email, chat, social media, review sites, and surveys.

Benefit: A single hub for all customer voices, no more scattered data.

AI-Driven Sentiment Scores

Feature: Classifies each comment as positive, negative, or neutral based on language cues.

Benefit: Quickly identify areas of concern or celebrate what’s working well.

Topic & Keyword Analysis

Feature: Groups feedback by themes (e.g., “service speed,” “product quality”).

Benefit: Pinpoint recurring issues or strengths, enabling targeted improvements.

Real-Time Alerts

Feature: Automatically notifies you when a particularly negative review or trending complaint surfaces.

Benefit: Tackle small fires before they become major public relation disasters.

Dashboard & Reporting

Feature: Interactive charts showing sentiment trends over time, satisfaction scores, and top keywords.

Benefit: Make data-driven decisions quickly without combing through raw feedback manually.

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Your CRM, Supercharged

90%

Check Before They Buy

Consumers read online reviews before ever contacting a business showcasing just how critical sentiment

is to your brand

70%

Return If Issues Are Fixed

Unhappy customers say they’d come back if their concerns are addressed quickly highlighting the power

of real-time sentiment insights

64%

Crave 24/7 Response

Consumers value round-the-clock service imagine the loyalty boost when you instantly act on feedback,

good or bad

3X

Higher Conversion

Reviews requested via text message vs reviews requested via email.

95%

of messages are read

Texts have a 99% open rate. 95% of those texts are read within 5 minutes.

10X

faster than calling

Text messaging is the new standard for quick and easy communication.

Differentiators

Why choose OutBox Studios?

We use an advanced NLP engine that interprets slang, regional phrases, and contextual cues—ensuring accurate sentiment readings even with informal language. Our solution also offers customizable categories so you can track topics that truly matter (e.g., “billing issues,” “staff friendliness”), and comes with hands-on onboarding to set up data connections, train your team, and integrate seamlessly with your CRM or help desk. Plus, it’s fully scalable, adapting whether you receive 10 feedback entries a week or 10,000, so you’re never limited by data size.